1. Cancelling a plan
- Cancel any time from Billing in the dashboard, in one click.
- Your plan keeps working until the end of the period you have paid for, then stops renewing.
- Nothing is charged again after you cancel.
2. No refunds for cancelled plans
Payments for a month or a year are not refunded, in full or in part, when a plan is cancelled. That is why you get the full 14-day trial first and keep using the plan until its end date.
3. Changing plans
When you switch plans, for example from monthly to yearly, the new plan starts when it is paid and the old one stops renewing. Unused days of the old plan are not refunded.
4. When we do return money
Write to support@getgymbody.com within 30 days of the charge with your gym's name and the payment details. Approved refunds go back to the original payment method within 5 to 7 working days.
- You were charged twice for the same period.
- You were charged after cancelling, by an error on our side.
- A payment went through but the plan was not activated, and we cannot fix it.
5. Fees paid to your gym
This policy covers payments to GymBody only. Membership fees that members pay to their gym, including fees recorded or paid through GymBody, follow that gym's own refund rules; please ask your gym.